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Claim Procedure

Claim Procedure

Need repairs? We’re only a phone call away. If you’re covered by an A-Protect auto warranty, simply follow the steps below:

  1. Immediately call the A-Protect Claims Centre during regular business hours (Monday to Friday, 9 a.m.–5 p.m. EST). If you’re in the Greater Toronto Area, dial 416-661-7444. Otherwise, you can reach us toll free at 1-866-660-6444.
  2. If a breakdown occurs after business hours, take your vehicle to an authorized repair establishment to get it assessed. Then, immediately call A-Protect the following business day.
  3. If the breakdown is covered under your auto warranty, A-Protect will issue a claim number and authorization for the repair.
  4. All repairs must be performed by a repair establishment authorized by A-Protect Warranty.
  5. Once the repair is complete, A-Protect will pay the authorized repair establishment for all costs covered by the warranty. All other costs incurred, including deductibles, diagnostic charges, or additional services to the vehicle, are the customer’s responsibility.

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