Commitment to Privacy
A-Protect Warranty Corporation (“A-Protect”) is committed to protecting the confidentiality, integrity, and security of personal information entrusted to the organization. Personal information is collected, used, disclosed, and retained only as required to administer warranty contracts, process claims, comply with legal obligations, and provide customer support.
Information Collected
To deliver warranty services, A-Protect may collect the following categories of personal information:
- Identification – name, address, telephone number, email, date of birth, driver’s licence.
- Vehicle details – VIN, make, model, year, mileage, and service or repair history.
- Warranty details – contract information, claim history, and dealership information.
- Financial details – billing records and payment history related to warranty coverage.
Purpose of Collection and Use
Personal information is collected and used for the following purposes:
- Verification of identity and eligibility for warranty/service coverage.
- Administration of warranty contracts and processing of claims.
- Communication regarding warranty services, coverage, and claims.
- Fraud prevention, risk management, and compliance with applicable laws.
- Product and service improvement to enhance customer experience.
Disclosure of Information
Personal information may be disclosed only when necessary and appropriate to achieve the purposes outlined above. Authorized recipients may include:
- Dealerships and agents involved in the sale of warranty products.
- Repair facilities engaged in processing claims.
- Third-party service providers, such as secure data hosting and communications vendors.
- Regulatory and law enforcement authorities, when legally required.
A-Protect does not sell personal information to third parties.
Rights of Individuals
Individuals have the right to:
- Access personal information held by A-Protect.
- Request correction or updating of inaccurate or incomplete information.
- Withdraw consent for optional uses of personal information, such as marketing communications.
- Request deletion of personal information, subject to legal and contractual requirements.
All requests will be reviewed and responded to in writing within 30 days.
Contact Information
Questions, access requests, corrections, or privacy-related complaints should be directed to:
A-Protect Warranty Corporation
Chief Privacy Officer
8800 Dufferin Street
Concord, ON L4K 0C5